Protecting your guest experience is an integral part of the hotel manager’s responsibility. On the other hand, the cost and inconvenience of a pest infestation can destroy the reputation and peace of mind to the hospitality establishment. As a hotel manger, you are well aware of the threats this could pose to your hospitality business and its reputation, the irretrievable revenue loss that comes from having rooms out of use, the lost revenue, and potential for litigation by disgruntled guests. Then there’s the impact on employee relationship and the risk of fines, or even shutdown, for any breach of health and hygiene regulations. However harmful these consequences are, far worse is the devastating damage to your hotel’s painstakingly built reputation if news of an infestation becomes public. In this internet age, news can travel halfway around the world in seconds. For years to come, internet searches on your hotel will reveal a fact you would prefer prospective guests did not know — that you once had a pest problem. We understand that in the hospitality business you have many competing demands on your time and, until you experience an infestation, pest control may be a low priority. Yet, with so much at stake, proactively mitigating your risk with a preventative program is a sound investment. Multiple entrances, food preparation areas and guest rooms make your hotel an attractive target for many common pests, no matter how careful you are. Increasing the threat, seasoned business travelers— among your most valued customers — may unwittingly bring uninvited guests with them from other establishments. Hotels present a unique pest control challenge and an effective pest management program requires specialist expertise. Working with a professional partner to implement a pest control strategy now will not only save you the considerable expense of treating an infestation but, more importantly, safeguard your hotel’s most precious asset — its valuable reputation. It will ensure we offer a consistent pest control solution fully customized to your hotel’s needs and based on specific pest challenges faced by the different areas and Key Interconnected Zones in the hospitality establishment (Hotels, Motels, etc): Food Hygiene and Safety Accommodation and Public Areas Guest Rooms and Staff Quarters External Spaces and Public Domains It is vital that solutions for each area are coordinated and managed as a whole to ensure full protection and give you total peace of mind. We find that the most successful pest management programs are those where we and our clients actively work together. Food Hygiene Highlighted below, are some common pests that effect your property: Restaurant/Bar as potential carriers of diseases like E. coli, flies in the restaurant pose a real health risk as they move from decaying matter to food and other surfaces. Effective fly control in this sensitive area is critical as serious cases of guest illness could result in litigation and damage to your brand. Fruit flies are attracted to ethanol, which is why they are attracted to guests trying to enjoy a cocktail. Avoid the use of ‘electronic zapper’ devices as a method of fly control. While they instantly kill the fly, they do so by vaporizing it into microscopic pieces that are then inhaled or ingested. Consult the experts on more hygienic extermination methods, such as our new Fly Trapper Ultra Violet Lights and End Zone Non Intrusive Fly Killer Stickers. Grease and organic build-up in drains are primary breeding sites for drain flies and small flies. Eliminate these sites with our Bioremediation Service — an effective and safe method of eliminating fats, oils and grease. Kitchen Cockroaches will not only contaminate food products and spread disease, but will eat almost anything. They can destroy goods, leather, plastic and packaging. A cockroach sighting will cause alarm among guests and seriously damage your health and hygiene reputation. Cockroaches feed on food debris, so you can reduce the risk by ensuring your team is diligent about following good hygiene practices and trained to spot danger signs. These insects pose a serious threat to your business, so any infestation should be treated promptly by trained specialists. Food Storage Areas A hotel’s food storage areas can attract a host of ‘stored product pests‘ that, left unchecked, could contaminate valuable food products. This can result in significant financial loss, particularly if vast quantities of stock are discarded. At worst, widespread contamination by pests such as the flour mite or biscuit beetle could lead to kitchen closure and the resulting loss of your restaurant business until resolved. Staff Cafeteria Rodents spread infections such as Salmonella, which pose a grave health risk to guests and staff alike. They will eat whatever food is available, so ensure housekeeping standards back of house are just as high as in your guest-facing areas. Rodents also pose a serious health risk, their urine transmitting disease to any surface with which they come into contact. If you suspect a problem, it’s vital to put a rodent control program in place to avoid legal consequences for a breach of health and safety legislation. Accommodation & Public Areas Guest Rooms It is difficult to overestimate the impact of a bed bug infestation on your hotel’s reputation in the eyes of guests, potential customers and employees. Those bitten by this small, crawling parasite may have an allergic reaction or secondary infection from scratching the bites. If not detected early enough, the treatment costs of a full-blown infestation can be considerable — far exceeding the relatively modest cost of a proactive inspection program. The risk of litigation by outraged guests is another potential liability. Your housekeeping staff are the first line of defense and should be trained to spot the active signs of infestation. Bed bugs can spread easily but are complicated to treat, so it is vital that professionals are brought in immediately. Lounge/Lobby Discreet and stylish fly lights can aid in your first impression Flies in your reception area are less of a health risk and more of a nuisance, creating a poor first impression. There are simple steps hotels can take to reduce the risk. Removing left over bowl of fresh fruit or unwrapped mints from the front desk is an obvious example — but others will require professional expertise. Call in the experts to help you restrict access by installing our exclusive electronic fly killers: Fly Trapper Ultra Violet Lights and End Zone Non Intrusive Fly Killer Stickers. Laundry Whether you launder bed linens and towels in-house or outsource it to a third party, the laundry presents one of the greatest opportunities to introduce bed bugs to your hotel or spread them from guest room to guest room. But bed bugs are not the only pests that pose a business risk. The laundry can also spread infestations of clothes moths, carpet beetles and fleas. The presence of any species of biting insect is likely to harm your reputation and distress guests, so treat any warning signs seriously and ask the experts for advice on effective prevention, detection and control measures. Spa/Health Club Silverfish are attracted to warm, moist environments so your spa or health club is a home away from home for them. While they may alarm guests, these wingless, torpedo-shaped pests are harmless so good housekeeping practices should be sufficient to keep this minor pest at bay. Exterior Areas Garden/Garage Rodents can damage the building fabric by gnawing through cables, plastic and wooden doors. Be alert for signs of activity. There could be legal consequences if the hotel is found to be breaching health and safety legislation, so consult a professional about rodent-proofing your building or to discuss the best options if you suspect an infestation. Bird Control Apart from carrying diseases and damaging your building structures, aggressive behavior by birds such as pigeons and seagulls, can seriously detract from your guests’ enjoyment of their stay. Talk to the professionals about the many bird proofing measures and deterrents available to prevent a bird nuisance.
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